Cmd+/ was never reaching the "In-App Help" menu item — AppKit
auto-reserves Cmd+/ to open/focus the app's own Help menu (same
mechanism as Cmd+?), silently pre-empting any custom binding on that
combo, exactly like the earlier Cmd+H (Hide Application) conflict.
Verified live with computer-use before landing on Ctrl+Cmd+H:
Option+Cmd+/ has unpredictable menu-glyph rendering and didn't fire;
Option+Cmd+H is macOS's reserved "Hide Others" shortcut (visibly hid
other app windows when tested). Ctrl+Cmd+H showed no OS-level effect
and correctly opens the panel.
HelpView's search bar was already fully implemented and working —
this was purely a matter of the shortcut never reaching it.